Service Advisor

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FULL TIME, DAYS

TRAVEL: NO

JOB CATEGORY: Customer Service Team

JOB LEVEL: Shop Support

DIVISION: Wiers Fleet Partners/Wiers International Trucks

Wiers Service Manager Positions

DESCRIPTION

MORE MONEY. MORE TIME. MORE OPPORTUNITY.

Join Wiers and work with a team of truck repair professionals that appreciates your expertise and skills. Expect MORE MONEY with an achievable monthly bonus program. Expect MORE VACATION TIME to spend with your family and friends. Expect MORE OPPORTUNITIES for training and advancement.

Responsibilities:

In this role, you will work alongside the Service Manager by helping direct the work of technicians and estimate costs for customers.

Documenting Standard Repair Time for each operation prior to dispatching work

  • Assigning work to qualified technicians
  • Dispatches and assigns work with instructions to technicians
  • Creates written documentation regarding customer concerns
  • Invoices completed repair orders prior to releasing the vehicle
  • Can effectively utilize business systems to look up parts and invoice parts
  • Obtains authorization and ensures documents are signed prior to releasing the trucks to the customer
  • Follows up with the parts department to ensure that all needed parts are ordered and confirm estimated delivery date
  • Builds positive and enduring relationships with customers for repeat business

Knowledge, Skills, and Abilities

  • Minimum 3 years experience truck service and repair work
  • Minimum 5 years experience administrative and clerical work
  • Ability to ensure process compliance
  • Strong level of professionalism and integrity
  • Excellent time management and goal-setting skills
  • Self-starter with attention to detail
  • Positive and friendly attitude
  • Considerate and emotionally intelligent

Compensation:

  • Competitive hourly pay based on experience
  • Bonus Opportunity
  • Variable compensation opportunities

Benefits:

  • Health Insurance
  • Vision & Dental Insurance
  • Life Insurance
  • Long-term & Short-term Disability
  • 401k With Company Match
  • 6 Paid Holidays + 1 Floating Holiday
  • 2 Weeks Vacation First Year
  • 3 Weeks Vacation Beginning 4th Calendar Year
  • Paid Uniforms
  • CDL Physical Reimbursement
  • Fitness Membership Reimbursement
  • Safety Boot & Safety Glasses Reimbursement

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • High school diploma
  • Valid Driver’s License (CDL Preferred)
  • 5 years or more of prior relevant experience in a commercial vehicle repair facility

    TAKE A VIRTUAL TOUR OF ONE OF OUR FACILITIES.

    FEATURED JOBS

    MOBILE DIESEL TECHNICIAN

    FULL-TIME, TRAVEL REQUIRED

    IN-SHOP TECHNICIAN

    FULL-TIME, DAYS, NO TRAVEL

    SERVICE MANAGER

    FULL-TIME, DAYS, NO TRAVEL

    SERVICE ADVISOR

    FULL-TIME, DAYS, NO TRAVEL

    PARTS ASSOCIATE

    FULL-TIME, NO TRAVEL

    DIRECTOR

    FULL-TIME, SOME TRAVEL

    ACCOUNTING & HR

    FULL-TIME, SOME TRAVEL

    ACCOUNT EXECUTIVE

    FULL-TIME, SOME TRAVEL

    BUSINESS DEVELOPMENT

    FULL-TIME, NO TRAVEL

    Wiers Service Manager Positions

    SHOP SUPPORT TEAM

    The Wiers operations team directs the work of in-shop and mobile technicians and estimates costs for customers. If you’re looking for a fast-paced career with on-the-job growth opportunities, join our team today!

    ABOUT WIERS

    Established in 1964, Wiers operates International Truck Dealerships and Fleet Partners Service Centers across our growing nationwide network. We maintain and repair class 3-8 vehicles including commercial vans, super-duty trucks, straight trucks, tractors, and trailers. Wiers Service Centers are operated by experienced teams who bring dealer capabilities to a friendly and family-oriented environment.

    Benefits of working at Wiers may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation, and/or PTO). For more information, see the benefits listed in the job listings here.

    Wiers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment regardless of that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Wiers provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause an undue hardship.

    JOIN A TEAM THAT CARES.

    Join our growing team of truck service professionals
    obsessed with delivering the industry’s best customer experience.

    APPLY WITH WIERS TODAY!

    Browse our list of opportunities and start your Wiers career today.

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    All service centers and dealership locations offer Mobile & 24/7 Emergency Services. Call for details.

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    WIERS HOME OFFICE

    2111 Jim Neu Road
    Plymouth, IN 46563

    info@wiers.com

    888-889-4377